Return and Refund

Returns

Business Returns

For our business customers, Tingstad accepts returns of stock items under certain conditions:

• The return must be reported to our customer service within 8 days of receiving the delivery
• Packaging and boxes must be unopened, and the items must be unused and in a sellable condition
• Only neutral items can be returned
• Specially ordered items, such as those with prints or embroidery, cannot be returned
• Food and custom-ordered items cannot be returned

A return fee will be charged, depending on the quantity of items to be returned. In case of an error on our part, no extra cost will be added.

Consumers' Right of Return

If you are shopping as a private individual, you are entitled to a 14-day right of withdrawal for distance purchases, in accordance with consumer protection laws.

Return Process

To make a return, you should either contact our customer service by phone or email, providing your order number and a description of the product(s) you wish to return. Alternatively, you can log in to My Pages on Tingstad.com, go to Returns & Complaints, fill out the form, and send it to us.

We will send a return shipping label to you via email for the return shipment. Attach this label clearly to the return package, and pickup will be arranged as agreed. Alternatively, the shipping label can be sent by post, and once it is attached to the return package, customer service should be contacted to schedule a pickup. Smaller packages can also be dropped off at an agent.

Please note that the transport company that picks up your return may not be the same as the one that delivers your regular Tingstad orders.
 

Complaints

If you receive a delivery that has been damaged during transport, this must be noted when signing for the delivery and reported to Tingstad immediately, along with a photo or video. Complaints regarding other incorrect deliveries or defective products must be made within 8 days of the delivery date.

If you discover a defect in a product that is not due to normal wear and tear, or if the product does not match the description on our website, you are entitled to file a complaint. The complaint must be made within a reasonable time after the defect is discovered. Upon approval of the complaint, the issue may be resolved through repair, a new product, or a refund of the product.

Complaint Process

To file a complaint, you can either contact our customer service by phone or email, providing your order number and a description of the product(s) you wish to complain about.

Alternatively, you can log in to My Pages on Tingstad.com, go to Returns & Complaints, fill out the form, and send it to us.

Please note that for transport damages or other product issues, photos or videos of the damaged product and packaging must be attached.
 

Refund

For businesses, a credit invoice is created once the return has arrived at our warehouse and has been approved. The credit invoice can be used as payment when settling the debit invoice. The credit amount will be deducted, and the difference should be paid, referencing both the credit and debit invoice numbers in the message field.

For private individuals, the refund will be made to the original payment method used at the time of purchase. The refund will be processed within 14 days from the date the return arrives at our warehouse and is approved.

Read more

For detailed terms and conditions regarding returns and complaints, visit our terms of sale. If you have any questions, you are always welcome to contact our customer service for more information.