Return and Refund

Returns

Business Returns

For our business customers, Tingstad accepts returns of stock items under certain conditions:

• The return must be notified to our customer service within 8 days from the expected arrival date.
• The items must not have been used and must be in saleable condition.
• Only neutral items are accepted for return.
• Special ordered items with, for example, print or embroidery cannot be returned.
• Food items, special order items, and ADR-classified goods cannot be returned either.

A return fee applies, depending on the quantity of items to be returned. In case of our error, no additional charge applies.

Consumers' Right of Return

If you shop as a private individual, you have the right under consumer protection law to a 14-day right of withdrawal for distance purchases.

Return Process

To initiate a return, you can either contact our customer service by phone or email and provide your order number and a description of the product/products to be returned. Alternatively, you can log in to Tingstad.com, go to "Create Return / Complaint" under "My Pages", fill in the form, and send it to us.

We will send you a shipping label for the return goods via email. Attach this to the return goods, and they will be collected. Alternatively, the shipping label is sent by post, and once attached to the return goods, contact customer service to book a collection.

Note that packages and boxes must not be broken for us to accept goods for return.

Complaints

If you discover a defect in a product that is not due to normal wear and tear or use, or if the product does not correspond to the description on our website, you have the right to complain about the product. The complaint must be made within a reasonable time after the defect is discovered. We will remedy the defect by either repairing, replacing, or refunding the product.

Complaint Process

Complaints about incorrect deliveries or defective goods must be made within 8 days from the arrival date. Transport damages should be reported immediately.

When complaining through our customer service, you should provide your order number when complaining about goods. If the product is damaged or if there is damage to the package, we also ask you to attach a picture of the product/package when making the complaint.

You can also complain about goods by logging in to Tingstad.com. Go to "Create Return / Complaint" found under "My Pages". Fill in the form and send it to us. We will get back to you shortly with information.

Refund

For private individuals, refunds are made to the payment method used at the time of purchase within 14 days from the date the approved return arrives at our warehouse. For businesses, a credit invoice is generated upon approved return from the date the return arrives at our warehouse. The credit invoice can be used to offset against invoice payment or contact our finance department for payment.

Read more

For detailed terms and conditions regarding returns and complaints, visit our terms of sale. If you have any questions, you are always welcome to contact our customer service for more information.