Svenska
English
Norsk
Suomi
Dansk
Retur och reklamation
Vi strävar alltid efter att du ska vara nöjd. Behöver du returnera en vara eller reklamera ett fel hjälper vi dig snabbt och enkelt.
Start a return online
Log in to My Pages, go to "Returns & Complaints" and fill in the form. The shipping label will be sent to your email.
Log in to My Pages →Contact customer service
Call or email us with your order number and a description of the items you want to return or claim.
031-707 20 00 →Returns
Business return conditions
- Returns must be reported to customer service within 8 days of receiving the delivery.
- Packaging and boxes must be unopened – items must be unused and in a sellable condition.
- Only neutral stock items can be returned.
- Specially ordered items (e.g. with print or embroidery) cannot be returned.
- Food and custom-ordered items cannot be returned.
A return fee will be charged depending on the quantity of items. If the error is on our side, no additional cost will be applied.
14-day right of withdrawal
If you are a private customer, you have a 14-day right of withdrawal for distance purchases in accordance with consumer protection laws.
A return fee may apply depending on the quantity of items. You are responsible for any diminished value if the product has been handled more than necessary to determine its characteristics.
How the return process works
Contact customer service or use My Pages to register your return with your order number.
We send a shipping label via email. Attach it clearly to the return shipment.
Pickup is arranged by agreement, or smaller packages can be dropped off at a service point.
Once the return has been received and approved, a credit note (business) or refund (private) is issued.
Complaints
If you receive goods damaged during transport, this must be noted upon delivery and reported immediately with photos or video. Other complaints must be made within 8 days of delivery.
You have the right to submit a complaint if a product is defective or does not match the description. Approved complaints may result in repair, replacement, or refund.
How to submit a complaint
Take photos or videos of the product and packaging.
Provide your order number and attach documentation.
We will review your complaint and respond with a solution.
Refund
Business
A credit invoice is created once the return has been received and approved. The credit amount is deducted from the debit invoice, and the remaining balance is paid with reference to both invoice numbers.
Private
Refunds are issued to the original payment method within 14 days after the return has been received and approved.
Contact us.
If you have questions, please feel free to contact us.
Frequently Asked Questions (FAQ).
Here you will find frequently asked questions about Tingstad's products and services.
Knowledge rules.
In our knowledge center you can get tips about different products, materials and you can find guides that can help you in your daily work rutine.
