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Back Home Customer service Payment and delivery terms

Payment and delivery terms.

Download: Tingstads Terms of sale [PDF]

AB Tingstad Papper’s (hereinafter referred to as Tingstad) sales terms are effective from 2023-12-20 and replace previously published sales terms by Tingstad. The sales terms apply to sales to corporate customers unless another agreement is signed.

1. General terms

In our e-commerce, our prices are presented exclusive of VAT. We are happy to provide quotations for larger quantities.

Prices are per unit. Our packages are not broken. 

During promotional periods, prices cannot be combined with other offers, agreements, and/or discounts. Local deviations may occur. Tingstad reserves the right to adjust prices and fees due to changes in exchange rates. Prices in our ecommerce may differ from prices in our physical stores. 

Tingstad applies the NPA fee to products falling under producer responsibility for packaging. 

Tingstad reserves the right for typographical errors and incorrect information affected by technical and human errors.

2. Prices and Payment

Tingstad applies a 30-day net payment term from the invoice date, and in case of payment after the due date, a late payment interest of 12% will be charged. An administrative fee of 50 SEK per paper invoice will be added. 

Store: Corporate customers have the opportunity to shop and pay against invoice in the store. Customer cards with customer numbers and approved identification must be presented.

E–commerce: Web customers undergo a credit check upon customer registration, which determines the credit limit granted.

Credit check: Tingstad reserves the right to perform a credit check if needed.

Credit cards: You can always feel safe when using VISA or MasterCard cards on Tingstad's website. We collaborate with Dibs, offering proven and secure payment solutions for the internet. 

When paying by card, you will be directed to a secure SSL-certified page at DIBS, where you can safely enter your card details and complete the payment. Once the payment is approved, you will be redirected to Tingstad's website, where you will receive confirmation of your purchase. For security reasons, we never store your card details at Tingstad. 

3. Shipping

Tingstad charges shipping according to the current price list.

4. Deliveries

Tingstad ships goods throughout Sweden. The number of delivery days and the order deadline vary depending on the location of the delivery. Your order will be delivered according to our delivery schedule. The delivery time for items in stock is normally 1-2 working days for orders placed before 12:00. Please check your delivery information at checkout or under the "My Pages – My Account" menu in the Webshop or contact Customer Service for further details.

Delivery Inspection: Always check the delivery. If the packaging is damaged, please save the packaging and report the issue directly to Tingstad Customer Service. If the goods are damaged during delivery, report the issue directly to the carrier. 

Carrying In: Delivery is made to the door at the delivery address. Carrying the goods to a designated location can be obtained as an additional service from Tingstad. The cost of the service will be charged according to the current price list.

Telephone Notification: If you wish to receive notification before the delivery of your order, the additional service of telephone notification can be arranged. You provide the phone number where you want to be contacted, and the carrier will call before delivery. The cost of the service will be charged according to the current price list. 

EUR-Pallet: Deliveries made on EUR pallets will be charged according to the current price list. The buyer is responsible for providing delivery and billing information to Tingstad.

5. Return and Exchange policy

Returns: For you as a company, Tingstad does not take ordered goods in return.

Complaints: Complaints about incorrect deliveries or incorrect goods must be made within 8 days from the day of arrival. Transport damage is reported immediately to Customer Service. Damage to the product must be reported without unreasonable delay. Contact Customer Service for more information on procedures.

Warranty: Warranties are provided, where applicable, by the manufacturer of the products. Tingstad does not provide anything beyond the manufacturer's warranty terms.

Store: In the store, open purchase is valid for 8 days for goods that are in salable condition, ie. completely faultless and in original packaging upon presentation of a receipt. Exceptions are specially ordered goods that may only be returned by agreement in connection with ordering and only in the store where the agreement was entered into.

Private person:If you have stated to shop as a private person, you are classified as a private person and are thus covered by the Consumer Protection Act. It includes, among other things, the right to a 14-day right of withdrawal on distance selling.

6. Fraud

Tingstad Papper reports attempted fraud to the police. We provide all information to the police to assist in investigations.

7. Reservation of Ownership

Products remain the property of Tingstad until fully paid for. The terms of purchase are considered accepted upon ordering. Disputes regarding the interpretation or application of these purchase terms and related legal matters shall be governed by Swedish law.

8. Profile products

Any costs for clichés and originals are additional for printing. Charges for graphic and cliché costs will occur upon cancellation of an order. We reserve the right to over-deliver or under-deliver by approximately 20% of the agreed quantity. 

Copyright: Proposals, drafts, drawings, proofs, or other documents related to bids belong to Tingstad and, therefore, may not be shown to third parties. 

9. Force Majeure

In the event of Force Majeure, we are not liable for circumstances beyond our control, such as circumstances that we cannot influence. Examples of this include war, government actions, strikes, environmental disasters, or similar conditions.

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