Customer service

Q: How long is the delivery time?

For items we have in stock, the delivery time is normally 1–3 business days. If the product is a special order or shipped from an external warehouse, the delivery time may be slightly longer. The specific time is shown on each product page.

Call us 031-707 20 00 Call us

Email kontakt@tingstad.se Send email

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Opening Hours & Contact

Our opening hours

Monday – Friday 07:00 – 18:00

Saturday – Sunday Closed

On public holidays and red‑letter days our customer service is closed. If you have any questions, you are welcome to contact us.

When is it easiest to reach us?

If you can call in the morning or late afternoon, you’ll have the best chance of getting quick assistance.

Easiest to get through

Normal call volume

Highest load

Graph showing Tingstad customer service call volume

Frequently Asked Questions

How long is the delivery time?

For items we have in stock, the delivery time is normally 1–3 business days. If the product is a special order or shipped from an external warehouse, the delivery time may be slightly longer — the specific time is always shown on each product page. You will receive a tracking link via email as soon as your order leaves our central warehouse in Gothenburg.

How do I make a complaint?

Contact us with your order number and a photo of the issue, and we will help you with a replacement item or credit immediately.

Can I change an order I’ve already placed?

Call us immediately at 031-707 20 00. If your order has not yet started being picked in the warehouse, we can often help you make changes.

NATIONWIDE

We are close to you

Tingstad is represented in 14 cities across three countries. Our head office and central warehouse have been located in Gothenburg since the company was founded in 1959.

We have sales representatives throughout Sweden, Norway and Finland, as well as sales offices in the following cities:

Gothenburg – Business Store Jönköping – Business Store Malmö – Business Store Stockholm Västerås Linköping Umeå Kristianstad Helsingborg Helsinki Oslo Stavanger Trondheim Bergen

Whistleblowing

Do you suspect that one or more people at Tingstad have committed serious wrongdoings? In such cases you can report it anonymously to an independent actor.

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Sustainability.

We are certified to ISO 14001: 2015 Environmental, and 9001: 2015 for Quality. Read more about what this means for our customers and about our environmental work.